LONAS PRODUCTS PURCHASE AND SALE TERMS AND CONDITIONS

1.1. E-shop – the lonas.ee online store located at https://www.lonas.ee/.

1.2. Client – a person who purchases goods and related services from the Store.

1.3. Seller – DREAMLAND HOME OÜ, a legal entity, registration code 10837302, registered address Pärnu mnt 238, Tallinn, Harjumaa 11624, Republic of Estonia, bank account no. EE65 2200 2210 1883 6281, phone +372 6 682 261, email [email protected], when goods are purchased from the Sales Salon or electronically via phone or email.

LONAS UAB, a legal entity, registration code 156871188, registered address Ukmergės g. 18, 55101 Jonava, Republic of Lithuania, bank account no. LT30 7300 0101 1577 6970, phone +372 6 682 261, email: [email protected], when goods are purchased from the E-shop or via electronic communication means.

1.4. Store – the sales salon and the online store together.

1.5. Sales Salon – the physical stores of the Seller DREAMLAND HOME OÜ operating in the Republic of Estonia under the Lonase brand.

1.6. Contract – the purchase and sale agreement concluded between the Seller and the Client for goods.

1.7. Regulations – these current Lonase purchase and sale regulations.

1.8. Consumer – a natural person who purchases goods and related services from the Store for personal, family, or household needs, which are not related to their business, trade, craft, or profession.

2.1. These Regulations are a binding legal document setting out the rights and obligations of the Seller and the Client, the procedure for purchasing, paying for, and delivering goods and related services, the liability of the parties, and other provisions related to the purchase and sale of goods and related services.

2.2. The Client may purchase goods and related services only after agreeing to and reading these Regulations, which are also available at https://www.lonas.ee/ostu-mueuegireeglid/, and the Seller’s Privacy Policy, available at https://www.lonas.ee/privaatsuspoliitika.html. For convenience, the Client may additionally review the Regulations not only at the indicated addresses but also by using the QR code available in the Sales Salon. By agreeing to these Regulations and the Seller’s Privacy Policy, the Client confirms having read these documents and undertakes to comply with them, and it is considered that the Client has been duly informed about the processing of their personal data and their rights as a data subject.

2.3. All purchase and sale regulations are presented prior to concluding the contract. By concluding the contract, the Client is deemed to have read these Regulations and the Seller’s Privacy Policy in writing.

3.1 The contract between the Client and the Seller is considered concluded when:

3.1.1 When purchasing goods from the Salesroom:

3.1.1.1 The Client immediately accepts the goods if the full price has been paid and receives from the Seller a cash receipt or another document confirming the payment.

3.1.1.2 The Client receives an invoice issued by the Seller, based on which the Client pays the total amount or the advance payment specified on the Seller’s invoice if the goods are delivered later.

3.1.2 When ordering goods in the e-shop, the Client forms a shopping cart following the instructions given in the e-shop, specifies the delivery address, fills in the required data, confirms acceptance of these Regulations and the Seller's privacy policy, selects the payment method, and orders the goods and related services. The Seller confirms the order of the goods and related services by sending order information and confirmation to the Client's specified email address.

3.1.3 When ordering goods by other electronic means (telephone or email), the Client receives an invoice issued by the Seller by email, according to which the Client pays the full price or the advance payment indicated on the Seller’s invoice.

3.2 The Seller may refuse to confirm the Client's order if the Client does not meet all order conditions, the Seller does not have the goods requested by the Client, or for other reasons. If the Seller refuses to confirm the Client’s order, the advance payment paid by the Client shall be refunded.

3.3 After confirming the Client's order, the Client undertakes to pay the full price of the goods and to accept the ordered goods and related services.

3.4 The contract remains in effect until the full performance of the obligations under this contract. The contract is considered fulfilled when the goods have been delivered to the Client in accordance with the law and these Regulations, the related services have been provided, and the Client has fully paid for the delivered goods and services.

4.1 The prices of goods and services are shown in euros (EUR) including VAT.

4.2 Goods are sold to the Client at the prices valid in the store at the time the order is placed.

4.3 Payment for goods can be made:

4.3.1. immediately after placing the order via electronic bank link if the goods are ordered from the E-store.

4.3.2. By card upon delivery of the goods or purchase in the Salesroom.

4.3.3. In cash upon delivery of the goods or purchase in the Salesroom.

4.3.4. By bank transfer for purchases made in the Salesroom and E-store.

4.4 The Seller may require an advance payment from the Client for certain goods, the amount of which is determined at the time of order placement or on the invoice issued by the Seller. The remaining amount is paid according to the procedure specified in clause 4.3 of these Terms. If an advance payment is mandatory, the Order will only be fulfilled and the Contract considered concluded after the advance payment is made (except when the Client pays the full amount). Advance payment is mandatory:

4.4.1. When ordering in the Salesroom, the advance payment is 20% (twenty percent) of the order value, unless the Seller requires a higher advance payment.

4.4.2. When ordering via electronic communication means, if an advance payment is indicated at the time of order or on the invoice issued by the Seller.

4.5 If the Client does not pay the advance by the deadline, it is considered a withdrawal from the contract.

4.6 The Seller retains ownership of the goods until the goods have been fully paid for and the goods have been received or handed over to the carrier chosen by the Client, if the Client arranges transportation of the goods themselves. The risk of accidental loss or damage to the goods passes to the Client upon delivery or handing over to the carrier chosen by the Client if the Client arranges the transportation themselves.

4.7 If the Seller discovers a pricing error in the Salesroom or on the invoice issued to the Client, the Seller will immediately inform the Client if the order was placed based on an incorrect price. In this case, the Client has the right to cancel the order or reconfirm the order at the correct price within 5 (five) days from receiving the notice of the pricing error. If the Client refuses to reconfirm the order at the correct price, it is considered that the Client has withdrawn from the contract and the Seller will refund the amount paid by the Client within 14 (fourteen) days.

4.8 Fees applicable for additional services provided by the Seller can be found at: https://www.lonas.ee/kohaletoimetamine/.

5.1 Goods are delivered only within Lithuania, Latvia, and Estonia (only mainland Estonia and the islands of Muhu and Saaremaa). Delivery to Lithuania and Latvia must always be separately agreed upon between the Client and the Seller.

5.2 For orders valued at €200.00 (two hundred euros) or more, delivery service within Estonia, except Muhu and Saaremaa, is free of charge.

5.3 Delivery service, except in cases specified in clause 5.2 of these Rules, is subject to a fee and consists of the following parts:

5.3.1 €5.00 (five euros) in Estonia, except Muhu and Saaremaa, for orders under €200.00 (two hundred euros).

5.3.2 €70.00 (seventy euros) for Muhu and Saaremaa.

5.3.3 €50.00 (fifty euros) in Lithuania, except the Curonian Spit, and Latvia, if the order value is €200.00 (two hundred euros) or more.

5.3.4 €55.00 (fifty-five euros) in Lithuania, except the Curonian Spit, and Latvia, if the order value does not exceed €200.00 (two hundred euros).

5.3.5 €120.00 (one hundred and twenty euros) in Lithuania for the Curonian Spit.

5.4 Only one delivery address per order is allowed.

5.5 Delivery of goods may take up to 33 (thirty-three) working days from the date of contract conclusion. The Client selects a preliminary delivery date when placing the order based on the available delivery dates provided by the Seller. The Seller may postpone the delivery date for objective reasons (production capacity, large volume of deliveries, etc.) within the limits set out in clause 5.5 and after prior notification to the Client.

5.7 If the Client wishes to select a specific delivery time, an additional fee of €15.00 (fifteen euros) applies.

5.8 Prior to delivery, the Seller or its authorized representative will contact the Client to inform them of delivery details. The goods will be delivered to the delivery address specified in the Client’s order.

5.9 Delivery includes bringing the goods to the door of the apartment or house and occurs between 08:00 and 20:00. Delivery through living spaces is free of charge.

5.10 Once the goods are delivered to the address specified by the Client, the goods are considered handed over to the Client regardless of whether the Client or another person at the delivery address actually received the goods. If the Client cannot pick up the goods themselves and the goods are delivered to the specified address, the Client has no right to claim that the goods were delivered to the wrong person. If the goods are not delivered on the scheduled delivery day, the Client must notify the Seller no later than the day after the scheduled delivery date.

5.11 If the Client or their representative is not present at the delivery location at the time of delivery, the goods are considered undelivered due to the Client’s fault. In this case, the Client is obliged to pay again for delivery at the agreed time, and the amount paid for the first delivery will not be refunded. If delivery does not occur at the agreed time due to the Client’s fault, the Client must pay for the second delivery according to the fees set in clauses 5.3.2–5.3.4 and €15.00 (fifteen euros) in Estonia, except Muhu and Saaremaa.

5.12 The Seller or its authorized representative will provide two copies of the invoice to the Client, one of which must be signed by the Client and returned to the Seller or their authorized representative. If the Client signs the invoice without comments, it is considered that the Seller has properly delivered the goods with product and warranty instructions, in the correct quantity, quality, and assortment (including correct model, size, color, undamaged, in correct packaging), and that the Client has accepted them. The Client may be issued an electronic invoice at the email address provided when ordering, and the Seller or its authorized representative may request the Client to confirm receipt of the goods with a PIN code sent via SMS before delivery, which is equivalent to signing the invoice.

5.13 Before accepting the goods and signing the invoice, the Client, together wit

6.1 The Consumer has the right to withdraw from a contract concluded via electronic means (online store, phone, email) without giving any reason before delivery of the goods, as well as within 14 (fourteen) days (I) from the date of receipt/delivery of the goods, or (II) if the Consumer ordered more than one product in one order and the goods are delivered separately, then from the date of receipt/delivery of the last product, or (III) if the goods are delivered in different batches or parts, from the date of receipt of the last batch or part, except for sales contracts from which withdrawal is not possible according to the applicable laws. The Consumer may withdraw from the contract concluded via electronic means by sending a completed withdrawal form (Annex No. 1) or a free-form notice clearly expressing the Consumer’s intention to withdraw to the Seller by email at [email protected]. When withdrawing from the contract, the Consumer must also submit purchase documents (invoice, payment card statement, payment card receipt, etc.) by attaching copies of these documents to the withdrawal notification sent by email.

6.2 If the Consumer has submitted the withdrawal notice electronically, the goods must be returned to the Seller no later than within the withdrawal period specified in clause 6.1, coordinating the delivery time with the Seller. The Consumer is responsible for the proper packaging of the goods to be returned. The direct costs of returning the goods shall be borne by the Consumer, unless the Seller has stated otherwise.

6.3 The money paid for the returned goods, including the delivery costs paid by the Consumer, will be refunded by bank transfer to the account from which the payment was made, or if payment was not made by bank transfer — to the bank account indicated by the Consumer in the withdrawal notice, no later than 14 (fourteen) days from the day the Seller received the Consumer’s withdrawal notice, or if the goods were delivered to the Consumer, from the day the goods were returned to the Seller.

6.4 The Consumer has the right to withdraw from the contract only if the conditions set out in clauses 7.3.1–7.3.3 of these Rules are met.

6.5 The Consumer also has the right to cancel an order made in the Sales Salon within 3 (three) days from the date the order was placed, provided the goods are to be produced and have not yet been handed over to the Consumer. The Consumer must cancel the order at the Sales Salon where the order was made. In the event of cancellation, the paid prepayment will be refunded within 14 (fourteen) days.

7.1. Lisaks Lepingust taganemisele võib Tarbija muudel juhtudel, kui talle ei meeldi kauba vorm, suurus, värv, mudel või komplektsus, kauba vahetada või tagastada Eeskirjades ja õigusaktidega kehtestatud korras.

7.2. Kaupu, mis on valmistatud vastavalt Tarbija esitatud spetsifikatsioonidele või mis on valmistatud vastavalt Tarbija individuaalsetele vajadustele (mittestandardsed mõõtmed, katte värvus, valitud kangaga voodi jne), samuti kaupu, mida ei saa õigusaktide kohaselt ümber vahetada või tagastada või mida saab ümber vahetada või tagastada ainult Müüja nõusolekul, ei saa ümber vahetada ega tagastada, kui Müüja ei ole määranud teisiti.

7.3 Kvaliteetsete kaupade vahetamisel või tagastamisel peab Tarbija järgima järgmisi nõudeid:

7.3.1. Tagastatud toode peab olema kahjustamata originaalpakendis.

7.3.2. Tagastatav kaup peab olema kasutamata ja lahti pakkimata (pakendi, välja arvatud hügieenitoodete puhul, avamist ilma seda katki rebimata, kui kaupa ei ole võimalik ilma pakendit avamata üle vaadata, ei loeta kahjustuseks), heas seisukorras, peab olema säilitanud selle kasutamisomadused ja kahjustamata.

7.3.3.3. Tagastatav kaup peab olema terviklik ja samas seisukorras (sh kingitused ja muud tarvikud), nagu Tarbija need sai.

7.3.4. Vahetatava või tagastatava kaubaga peavad kaasas olema ostu tõendavad dokumendid (arve, maksekaardi väljavõte, maksekaardi tšekk vms) ja kauba tagastamise vorm, mille täidab Lonase esindaja vahetuse või tagastamise ajal.

7.3.5. Kaup ei kuulu nende kaupade nimekirja, mida ei saa ümber vahetada ega tagastada, nagu on sätestatud Eeskirjade punktis 7.2.

7.4 Müüja ei võta vastu kaupu, mis ei vasta Eeskirjade punktis 7.3 sätestatud nõuetele ja kaupu, mida on nimetatud  Eeskirjade punktis 7.2 ega tagasta Tarbija poolt sellise kauba eest makstud raha.

7.5 Kvaliteetset toodet vahetades või tagastades nõustub Tarbija, et Müüja esindajad hindavad vahetatavat või tagastatavat toodet uuesti. Müüja nõudmisel peab kasutaja andma Müüjale võimaluse hinnata toodet kauba kohaletoimetamise kohas või muus kohas, kus see asub. Kui kaup ei vasta käesolevates Eeskirjades sätestatud nõuetele, tagastatakse see Tarbijale. Sellisel juhul võtab Müüja viivitamata ühendust Tarbijaga, kasutades Tarbija poolt esitatud kontaktandmeid, et leppida kokku, kuidas kaup Tarbijale üle anda. Kui vahetatav või tagastatav kaup ei vasta käesolevates Eeskirjades sätestatud nõuetele ja Tarbija keeldub tagastatud kaupa vastu võtmast või kaupa ei õnnestu  Tarbijale tagastada Müüjast mitteolenevatel põhjustel, säilitab Müüja kaupa kuni 30 (kolmkümmend) kalendripäeva alates  Müüja viimasest kontaktist Tarbijaga või püüdest temaga ühendust võtta, et kokku leppida kauba üleandmise viis.

7.6. Raha tagastatud kauba eest, mis vastab Eeskirja punktis 7.3 sätestatud nõuetele, tagastatakse 14 (neljateistkümne) päeva jooksul alates kauba Müüjale tagastamise päevast.

7.7 Kauba vahetamise või tagastamise korral ei tagastata osutatud lisateenuste eest makstud raha (nt kohaletoimetamise tasu, tagasisaatmise tasu jne).

7.8 Enne toote vahetamist või tagastamist peab Tarbija võtma ühendust selle Müügisalongi töötajatega, kust toode osteti, või kui toode on ostetud elektroonilisel teel (e-pood, telefon või e-post), siis telefoni teel +372 6682261 või e-posti teel [email protected] ning leppima kokku vahetamise või tagastamise tingimustes.

8.1 For mattresses belonging to the Three-Color mattress collection (Tyla®, Tyla® Plus, Harmonija®, Harmonija® Plus, Mūza®, Mūza® Plius), a 30 (thirty) night trial period applies, during which a quality mattress may be exchanged once for any other mattress from the Three-Color mattress collection. The 30-night trial period starts from the date the product is received.

8.2 The Customer cannot exercise the right specified in section 8.1 if the mattress in question has been manufactured according to the Customer’s specifications or customized to the Customer’s individual needs (non-standard dimensions, cover, color, etc.), or if purchased as a display sample or at a reduced price with defects previously disclosed to the Customer that do not prevent the mattress from being used for its intended purpose. Standard size mattresses and their covers can be found at http://www.lonas.ee.

8.3 If during the trial period the price of the exchanged product increases or if the product is exchanged for a more expensive one, the Customer must pay the price difference.

8.4 Before exchanging the product, the Customer must contact the staff of the sales salon where the product was purchased, or if purchased electronically (via e-shop, phone or email), by phone at +372 6682261 or by email at [email protected] to agree on the terms of the exchange.

8.5 Before replacing the product, the Seller has the right to assess the product in accordance with the procedure set out in section 7.5 of these Terms.

9.1. The color, shape, or other parameters of goods in the online store may not correspond to the actual appearance and color of the goods due to the characteristics of the screen or other electronic devices used by the Customer.

9.2. In case of purchase of non-quality goods, the Customer has the rights established by the laws and regulations.

9.3. During the warranty period, the Customer may request free elimination of defects, replacement of the defective goods with analogous goods or goods of similar or other quality, reduction of the price, or return of the goods and refund of the paid amount. The Customer does not have the right to terminate the contract if the defect of the goods is minor. If the Customer wishes to exchange the defective product for a new, more expensive product, the Customer must pay the price difference.

9.4. In case of product exchange, the goods will be delivered no later than within 30 (thirty) calendar days, or if the goods need to be manufactured, within 33 (thirty-three) working days from the date of acceptance of the Customer’s order.

9.5. Before returning a defective product, the Customer must contact the Seller by phone at +372 6682261 or by email at [email protected] to agree on the terms of the return.

9.6. Before exchanging the goods, the Seller has the right to inspect the goods in accordance with the procedure set out in section 7.5 of the Terms.

10.1 The product is covered by a 36 (thirty-six) month warranty unless otherwise specified by the Seller.

10.2 The duration of the commercial warranty, its terms, and the general conditions of the warranty service are set out at https://www.lonas.ee/et/uldine-tootegarantii or in a separate document (warranty card) provided with the product. The warranty period starts from the date of handover or delivery to the Customer if the Customer collects the product personally.

10.3 After using the warranty provided for the product, the warranty period does not restart — the warranty period is calculated from the initial delivery or handover date. The period during which the Customer was unable to use the product due to defects is not added to the warranty period.

10.4 The product comes with recommendations for use. For some products, you can find usage recommendations at: https://www.lonas.ee/uldine-tootegarantii.html.

10.5 The Seller has explained to the Customer, and the Customer understands, that a new mattress or furniture, like all new items (e.g., shoes), has a specific smell due to the use of new materials such as polyurethane, latex, fabrics, etc. This smell is harmless to human health and dissipates over time.

11.1 The Client may contact the Seller for consultation via email at [email protected] or by phone at +372 6682261.

11.2 All notifications and complaints can be submitted via email at [email protected], by phone at +372 6682261, or by mail to Pärnu mnt 238, Tallinn, Harjumaa 11624, Republic of Estonia. The Seller has the right to process complaints within 30 (thirty) days from the date of receipt, unless different deadlines are set by the laws of the Republic of Estonia. In complex cases, this deadline may be extended by an additional 15 (fifteen) days. Responses to complaints will be sent to the Client by email, phone, or to the address provided by the Client.

11.3 The Consumer has the right to contact the Consumer Protection and Technical Regulatory Authority at Endla 10a, 10122 Tallinn, phone +372 6 672 000, +372 6 201 707, email [email protected], website https://www.ttja.ee/, or the European Consumer Centre at Endla 10a, 10122 Tallinn, email [email protected], website https://www.consumer.ee/

12.1 The Client is fully responsible for the accuracy of the data provided when placing the order. If the Client does not provide accurate data when ordering the goods, the Seller is not responsible for any consequences arising from this. The Seller is also released from all liability if the damages were caused because the Client, disregarding the Seller's recommendations and their obligations, did not familiarize themselves with the Terms and/or the Agreement, although they were given the opportunity to do so.

12.2 If the online store contains links to other parties' websites, the Seller does not guarantee that the information accessible through these websites is correct, complete, or accurate. The content, accuracy, thoroughness, and correctness of information provided by third parties are the responsibility of those third parties.

12.3 The Seller is not liable for non-fulfillment of the agreement and/or non-delivery or delayed delivery of goods if it is caused by the fault of a third party or circumstances beyond the Seller's control, which could not have been reasonably foreseen at the time of concluding the Agreement and could not be prevented. If such circumstances last longer than 30 (thirty) days, the parties may mutually agree to terminate the Agreement.

12.4 In case of damage, the party at fault shall compensate the other party for direct damages.

12.5 If the order is not delivered within the agreed time, the Seller shall pay the Client a penalty of 0.05% of the order value for each delayed day, starting from the last possible delivery date of the order as specified in section 5.5 of the Terms and Conditions, upon the Client's request.

12.6 If the outstanding balance of the goods' price is not paid within the deadline set in the agreement, or if the Client unjustifiably refuses to accept or avoids accepting the goods, the Seller has the right to withhold fulfillment of their obligations and delivery of the goods for as long as the Client delays payment. Additionally, the Client must reimburse the Seller for storage costs at the rate of 1.00 euro (one euro) per calendar day of storage starting from the date set for handover of the goods and is obliged to pay a penalty of 0.05% of the order value for each delayed working day.

12.7 The Client may postpone the delivery date free of charge for up to two months from the originally agreed delivery date only if they have not yet received an SMS notification about the planned delivery to the phone number specified in the order. Otherwise, if the Client wishes to postpone the delivery date and the Seller agrees, a storage fee of 1.00 euro (one euro) per calendar day must be paid from the last agreed delivery date.

13.1 The Agreement is governed by the laws of the Republic of Estonia.

13.2 The Seller may transfer its rights and obligations arising from the Agreement to third parties at any time, except in cases where this may reduce the guarantees given to the Consumer, without the Customer's consent and without notifying the Customer.

13.3 The Seller has the right to unilaterally amend these Terms and Conditions without prior notice to the Customer and without the Customer's prior consent. The Terms and Conditions applicable to a specific order are those in effect at the time the Agreement is concluded.

13.4 All disputes arising from the performance of the Agreement shall be resolved through negotiations. If the parties fail to resolve disputes through negotiations within 15 (fifteen) days, the disputes shall be finally resolved in accordance with the procedures established by the laws of the Republic of Estonia.