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Collections
Accessories and add-ons
Types
By dimensions
Types
We will help you choose
By dimensions
Types
By age
Pagal tipą
Bedding sets
Sheets, protectors
Beds, mattresses
Children's bedding
For babies' sleep
For home coziness
For cleanliness and freshness
Silk collection
Towels
Other products
Order and payment
What payment methods can I use for my purchase?
Payment can be made in cash or by card upon delivery, by bank transfer using our company details, via the Paysera online payment system, or by signing an instalment (leasing) agreement with our partners.
Will I receive a VAT invoice?
Yes. You will receive a VAT invoice upon delivery; once the order is created you will first receive a pro forma invoice.
Can I return a mattress topper if it doesn’t suit me?
Yes, the customer has the right to withdraw from the purchase within 14 days from receiving the product without providing a reason. However, the item must be new, unused, in its original undamaged packaging, and with all included components.
For any questions regarding returns, please contact: [email protected]
How can I buy products from you?
You can purchase LONAS products in our physical stores, on our website www.lonas.ee, by phone at +372 6682261, or by email at [email protected]
How can I find out if my payment was successful?
After a successful payment, you will receive an email notification to the address provided with the status of your order.
Can I purchase goods on behalf of a legal entity?
Yes, when entering the delivery details, tick the box “Invoice required” and enter the company’s information.
How can I know if my order was completed successfully?
After your order is successfully placed, you will receive a confirmation email at the address provided during checkout.
I want to provide additional information (door code, extra instructions, etc.). Where can I do this?
To provide additional information, enter it while placing the order in the “Additional information” field. If purchasing in-store, the staff will record any extra details when creating your order.
What should I do if I can’t find the information I need in the product description?
If you can’t find the information you need, contact us via live chat at www.lonas.ee, by email at [email protected], or by phone at +372 6682261. You can also visit any of our physical stores in Tallinn.
Can I change my order after submitting it?
Yes, you can modify the order within 3 days of placing it by emailing [email protected] or calling +372 6682261.
Is it possible to change the delivery address after placing the order?
Yes. To change the delivery address, contact Customer Service at [email protected] or +372 6682261. We can change the address only if the goods have not yet been shipped. We recommend contacting us within 24 hours of placing the order.
When do you start processing the order?
The order is processed after it is confirmed. You will receive the confirmation by email.